28 dic 2024
Sadly not had the best experience with Adam, last year2023 and this 2024. Had to ask several times last year to get simple things corrected and still wasn't done by the time I needed my yearly update for this year. Slow in carrying out work, poor communication and has ghosted since asking for a refund. So not very professional when you have an issue. ...
Respuesta del profesional
Thanks for the review Shane & sorry you feel this way. I'm totally unaware of any issues from our work last year as you hadn't mentioned anything . If anything was not as expected, I would have certainly been happy to know & improve my services.
This year, we were working on an SEO audit & if I was slow to reply at any stage then again, I apologise.
You did ask for a refund but didn't give a reason for this apart from you 'might be going in a different direction and no longer need the work doing'. I did ask what had happened, if the business is okay & if I could help with anything but you didn't tell me any more & just asked for a refund (minus work done).
I felt as though I deserved more detail than a simple change of mind with no reason. Maybe I'm wrong but either way, I can calculate a part refund for you as you asked as I would like to be fair in this respect.
I will carefully consider your review so that I can improve my services & sorry for falling short of your expectation....