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Wix allowed this company to fraud me over $1k and the agent removed my site from wix to only charge me even more money than wix was charging me. Wix allowed this agent to have my confidential information. The agent then asked me to work for him with a Solar company. The agent asked for money every month and never did anything for a already designed website that I the owner was the only one managing. The agent then got mad when I fired him and yelled on a video call. Prior to this I hired another agent from Wix who harassed me and stalked me and sent mail to my home address.
Wix has the worst services every and Fifteen Twenty is a fraud company.
Don't give them your money.
I am a viral music artist DimpzMusic who was just trying to expand my brand and got screwed by Wix and its affiliates.
I receive emails every day from Wix asking for more money .
Please seek other resources before every giving them the time of day. I don't want you to go through what I am experiencing right now....
Respuesta del profesional
Dear Valued Customer,
Thank you for bringing this matter to our attention. We apologize for any negative experience you have had with Wix and its affiliates. We take all complaints seriously and would like to investigate this further.
Please provide us with your account information and details of your interactions with the agents in question, as well as any relevant documentation or proof of the issues you have described. We will review this information and take appropriate action to address the situation.
In the meantime, please know that we do not condone any form of harassment or fraud from our agents or affiliates. We strive to provide a positive and secure experience for all of our users, and we apologize that this was not the case for you.
If you have any further concerns or need assistance, please do not hesitate to reach out to us at firstname.lastname@example.org We are committed to resolving this matter and ensuring that your experience with Wix is a positive one.
Fifteen Twenty Support Team
Unfortunately I have a project that was not completed and we started in August. There was limited communication, and it was a disenchanting experience. I would want a refund for an unfinished project....
Respuesta del profesional
Dear Valued Customer
We apologize for the dissatisfaction you have experienced with our service. We understand that your project was not completed and that communication was limited. We take all customer feedback seriously and are committed to providing a high-quality service.
In light of the issues you have raised, we would like to offer you a full refund for the unfinished task. Please contact our customer support team at email@example.com to arrange for the refund.
We want to assure you that we take your feedback seriously and we will take necessary steps to ensure that similar issues do not arise in the future. We value your satisfaction and we would like to resolve this issue to your satisfaction.
Please let us know if there is anything else we can do to make your experience with Fifteen Twenty better.
Fifteen Twenty Support Team...