Help Desk & Support Tickets

Por

A support request your customer can follow

No hay reseñas todavía

Plan gratuito disponible

Resumen de Help Desk & Support Tickets

Every request gets a reference they can check
It never sends an email, so none can go astray
No cap on requests or replies, on any plan
Runs on Studio, the classic editor and Harmony

Help Desk & Support Tickets turns a contact form into a support request your customer can follow. Somebody asks you something and gets a reference on the screen straight away. They come back to the same element, type it in, and read your answer. You work through the queue in your dashboard, reply, and move each request along. This app never sends an email, and that is the point. The reference is how an answer reaches somebody, so nothing can land in spam, bounce, or go to an address they no longer have. Anyone signed in to your site sees their own requests without typing a reference at all. There is no cap on requests, replies, messages or placements on any plan, and no badge, no watermark and no name of ours on your site, ever. It is not a chat and not a robot. Nobody has to be online, nothing is generated, and there is no meter to run out. It takes no payment, stores no file and needs no other app installed. Pro adds several help desks, topics with a reply-by target, saved replies and a priority. Business adds a spreadsheet import, a change record, a satisfaction rating, and closing answered requests that have gone quiet.

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Categorías

Comunicación Formularios

Disponibilidad:

Esta app está disponible en todo el mundo.

Idiomas de la app:

Inglés

Puedes traducir todo el contenido de la app mostrado en tu sitio a cualquier idioma.

Destacado en

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App desarrollada porBuilds By Luke

Ir a nuestro sitio web Atención al Cliente Política de Privacidad

Calificación y reseñas

Esta app aún no ha recibido ninguna reseña, sé el primero en calificarla.

Precios y planes

Plan Basic

Gratis

No cap on requests or replies

A reference they can check any time

Members see their own, no reference

No badge or watermark, ever

Plan Pro

7

/mes

Several help desks, one per page

Topics, with a reply-by target

Saved replies you press again

A priority on each request

Plan Business

15

/mes

Bring a queue in from a spreadsheet

A record of every change

Ask if the answer helped

Close answered requests gone quiet

* Precio en USD.

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